In this episode, Eric Remer sits down with David C. Heffner, former owner of Heffner Plumbing, to discuss a career built on quality service, trust, and attention to detail. David shares how frustration with the level of service he saw in the plumbing industry inspired him to start his own company, where he focused on residential plumbing service, customer communication, and doing the job right. From early cash flow challenges to lessons learned from hiring mistakes, David offers a candid look at what it takes to build and sustain a one-person service business. He also reflects on the importance of innovation, including his early use of technology and tankless water heater expertise, and his passion for mentoring the next generation entering the trades.